We have a great team here at Masterframe. Loyal employees, dedicated to customer service and ready to help, whenever asked.
Knowledgeable and experienced, each of them can provide critical information quickly, turning round quotes within 24 hrs, and maybe even quicker if you ask nicely!
They can provide loan samples, showroom samples, brochures and product advice. They can also offer clever ideas about marketing to help increase your sales, including duplicate quotes for your customers – making you look even more professional.
Our order processing department prepares quotes to support the sales team.
They ensure confirmations are correct and work is scheduled, planned and made to your specifications. In production and transport, Georgina will ensure that your windows are delivered on time and in good order.
Should anything not go to plan or need replacing, then we will gladly arrange for Glenn, our service engineer to visit.
Remember we don’t compete with you, we don't install, we just make sash windows. So it makes perfect sense for us to help you in any way that we can.
Ray, Carol and Alan
We believe we have a duty to set the standards for the business so you'll always find the directors very approachable and prepared to help.
With 45 years in the industry he is known to many through his directorships of Fensa, BFRC and the GGF. Never satisfied with standard products, he constantly redesigns our products and as Chair of the Heritage Windows Group, helps companies overcome conservation officers objections to PVCu sash windows.
Our Managing Director.
Setting and demanding high standards of customer service excellence, from everyone at Masterframe, she leads from the front and works tirelessly for every customer, every hour of every day.
Our Technical & Compliance Director
As an approved simulator and sitting on the board of BFRC, his wealth of knowledge is second to none be it CE marking, BFRC British or European standards. He knows the regulations and helps ensure our customers comply with them.
National Trade Sales Manager
Richard is your contact for techincal queries and available for one on one meetings nationwide.
Bygone Development Manager
Ever ready to help grow his customers’ business, John Samuels looks after the network of Bygone Premier Partners across the country.
Order Processing Manager
Kieron heads up the team that processes customer quotes and orders and is always determined to deliver upon our promise of 'Quotes within 24 hours'.
Manufacturing & Logistics Manager
Georgina is accountable for the smooth running of the manufacturing process.