meet the team we're here to help 

We have a great team here at Masterframe. Loyal employees, dedicated to customer service and ready to help, whenever asked.

Knowledgeable and experienced, each of them can provide critical information quickly, turning round quotes within 24 hrs, and maybe even quicker if you ask nicely!

They can provide loan samples, showroom samples, brochures and product advice. They can also offer clever ideas about marketing to help increase your sales, including duplicate quotes for your customers – making you look even more professional.

Our order processing department prepares quotes to support the sales team.

They ensure confirmations are correct and work is scheduled, planned and made to your specifications. In production and transport, Georgina will ensure that your windows are delivered on time and in good order.

Should anything not go to plan or need replacing, then we will gladly arrange for Glenn, our service engineer to visit.

Remember we don’t compete with you, we don't install, we just make sash windows. So it makes perfect sense for us to help you in any way that we can. 

  • The Directors

    Ray, Carol and Alan

    We believe we have a duty to set the standards for the business so you'll always find the directors very approachable and prepared to help.

  • Alan Burgess

    Our Chairman.

    With 45 years in the industry he is known to many through his directorships of Fensa, BFRC and the GGF. Never satisfied with standard products, he constantly redesigns our products and as Chair of the Heritage Windows Group, helps companies overcome conservation officers objections to PVCu sash windows. 

    Contact Alan

  • Carol Slade

    Our Managing Director.

    Setting and demanding high standards of customer service excellence, from everyone at Masterframe, she leads from the front and works tirelessly for every customer, every hour of every day.

    Contact Carol

  • Ray Rabett

    Our Technical & Compliance Director

    As an approved simulator and sitting on the board of BFRC, his wealth of knowledge is second to none be it CE marking, BFRC British or European standards. He knows the regulations and helps ensure our customers comply with them. 

    Contact Ray


    National Trade Sales Manager 

    Richard is your contact for techincal queries and available for one on one meetings nationwide.

    Contact Richard


    Bygone Development Manager

    Ever ready to help grow his customers’ business, John Samuels looks after the network of Bygone Premier Partners across the country.

    Contact John


    Order Processing Manager

    Kieron heads up the team  that processes customer quotes and orders and is always determined to deliver upon our promise of 'Quotes within 24 hours'.

    Contact Kieron


    Manufacturing & Logistics Manager

    Georgina is accountable for the smooth running of the manufacturing process.

    Contact Georgina


Call on 01376 510410 to request our informative Conservation Guide.


Become a preferred Bygone installer

Can you demonstrate the same care and attention to installation as we have to our products?

Apply to be an installer

Testimonial Graham Dawson

Snowdonia (windows & Doors) Ltd

“The new literature looks amazing and keeps Masterframe ahead on the competition as the leading manufacturer of box sash windows".

Testimonial Michael Hagan

Aztec Windows (Coventry) Ltd, Coventry

“Exceeded our expectations, far superior quality and exemplary service!”

Learn why you get better windows because of these

  • BBA logo
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  • BFRC logo grey
  • Energy Trust logo Grey
<h3>Setting standards, safeguarding interests</h3>
<p>Masterframe have been GGF members since the mid 90s. Our MD has served on the GGF main board and chaired the Home Improvement Executive, FENSA and the BFRC. Membership gives you greater protection on a number of levels.</p>
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