We have a great team here at Masterframe. Loyal employees, dedicated to customer service and ready to help, whenever asked.
Knowledgeable and experienced, each of them can provide critical information quickly, turning round quotes within 24 hrs, and maybe even quicker if you ask nicely!
They can provide loan samples, showroom samples, brochures and product advice. They can also offer clever ideas about marketing to help increase your sales, including duplicate quotes for your customers – making you look even more professional.
Our order processing department prepares quotes to support the sales team.
They ensure confirmations are correct and work is scheduled, planned and made to your specifications. In production and transport, Georgina will ensure that your windows are delivered on time and in good order.
Should anything not go to plan or need replacing, then we will gladly arrange for Glenn, our service engineer to visit.
Remember we don’t compete with you, we don’t install, we just make sash windows. So it makes perfect sense for us to help you in any way that we can.
We believe we have a duty to set the standards for the business so you’ll always find the directors very approachable and prepared to help.
With 45 years in the industry, he is known to many through his directorships of Fensa, BFRC, and the GGF. Never satisfied with standard products, he constantly redesigns our products and as Chair of the Heritage Windows Group, helps companies overcome conservation officer’s objections to PVCu sash windows.
Setting and demanding high standards of customer service excellence, from everyone at Masterframe, she leads from the front and works tirelessly for every customer, every hour of every day.
As an approved simulator and sitting on the board of BFRC, his wealth of knowledge is second to none be it CE marking, BFRC British or European standards. He knows the regulations and helps ensure our customers comply with them.
Richard is your contact for technical queries and available for one on one meetings nationwide.
Ever ready to help grow his customers’ business, John Samuels looks after the network of Bygone Premier Partners across the country.