Masterframe Trade Logo

We have always understood the importance of local knowledge

Our Master Installers are free to install work wherever they like. We do not restrict or control where they operate or the prices they charge and we respect healthy competition.

However, our Bygone installation partners generally operate within their set postcode area and because we wish to maintain the quality of the installations, we avoid overloading one place with dozens of installers.

Masterframe Bygone Collection windows are only available via our network of approved Master Installers. Our standard trade PVC sash window are however available for anyone to purchase.

What we expect from our Master Installers

Master Installer Logo

As an installer that takes pride in their work, your attention to detail should be second to none. You need to be enthusiastic, capable, passionate and honest. Ideally, Level 2 NVQ trained or experienced, as well as committed to sash windows and willing to grow your business.

We expect you to agree to our terms and treat clients with the utmost respect.

What We Expect Of Our Master Installers

  • Engage in ‘no-pressure’ selling
  • Will never outstay their welcome
  • Prepare written proposals for clients
  • Assist with conservation area applications
  • Explain all choices and options available
  • Keep clients informed through the process
  • Arrange dust sheets to protect all objects and cover curtains
  • Install each window completely before leaving site
  • Leave each room sparkling clean
  • Provide a recognised deposit protection scheme and IBGs
  • Register installations with an approved body
  • Issue guarantees, satisfaction surveys and invite reviews
  • Comply with all building regulations, the data protection act and company laws.

What You Can Expect In Return

  • Showroom samples to display products
  • Survey and installation training
  • Online quotation support
  • Pages within this web site
  • Exclusive products not available to the trade
  • Genuine support from an innovative, specialist sash window manufacturer.
  • Marketing assistance
  • Access to exclusive ancillaries
  • Exclusive Bygone promotions and special offers

What is a Bygone Master Installer?

Simply put, a Master Installer is an installation company that installs Bygone windows in a particular area, working to the high standard we expect of our customers.

Throughout any industry, there is evidence of good and bad practice. The much-maligned window industry is no different and can often be something of a minefield to the unsuspecting consumer.

The Bygone Collection is a premium sash window range and due to the intricate workings of a sliding sash, can be irreparably damaged if installed to a poor standard.

To protect us, our products and our valuable customers, we only allow Bygone windows to be fitted by registered and approved local installers, known as ‘Premier Installation Partners’ to ensure your windows are installed correctly, efficiently and cleanly.

  • We look to partner with companies possessing excellent local knowledge
  • Partners are often trained in our products to an NVQ level
  • We select installers, based on customer reviews and local reputation
  • Bygone Master Installers are installers we trust.

How do we select our partners?

Master Installers are vetted for suitability to The Bygone Network and many things are considered, from their facilities and installations to reviews and financial position.

  • Quality of workmanship
  • Reputation
  • Working relationship
  • Financial Position

Most of our Master Installers have been working with us for years, through several different incarnations of the Bygone product and in some cases, have been with us since before the inception of The Bygone Collection.

To become a Master Installer, we initially look at the company as a whole, how long they have been trading, their financial position and local reputation.

A company is deemed suitable if they comply with the above criteria and we then look at inviting them on to the network and arrange for technical training, product training and installation training for the various members of staff throughout the company.

Our partners are a direct reflection of The Bygone Collection and us as a manufacturer, so we take the application process very seriously indeed.

Contact Us

Either fill in the form below and someone will get back to you as soon as possible, or call us on: 01376 510410

Timberweld Logo

What makes Bygone sash windows so authentic? This is your Timberweld technology advantage.

FIND OUT MORE

View Some Of Our Installations

If you are thinking of becoming a Master Installer, take a look at some of our news stories to see the level of installation we expect to be delivered.

FIND OUT MORE