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Masterframe Windows Ltd, manufacturers of the Bygone Collection understands that your privacy is important to you and that you care about how your personal data is used.  We respect and value the privacy of all our customers and will only collect and use personal data in the ways that are described here and in a way that is consistent with our obligations and your rights under the law.

Masterframe Windows Ltd guarantees our commitment to respect and protect your online privacy.  This includes your need and your right to know what we do with any personal information you might share with us. It also guides our company’s policies regarding the management of data, including how your information is collected, processed, and used.

By opting in and allowing us and your closest installer to contact you with regards to your enquiry you are consenting to the way information is collected and used, as described within this Privacy Policy.

In return, we give you the commitment that we will only use the personal data you provide in ways that are compatible with the following Privacy Policy.


Personal information is collected from you through your completion of our enquiry form on the Bygone Collection website or when you e-mail us an enquiry or contact us by phone.

Once you have opted in for us and  your nearest Bygone Installer to contact you with regards to your enquiry, the information  we request is as follows : –

  • Title
  • Name
  • Address
  • Telephone number
  • E-mail Address
  • Your preferred method of contact

How we use your data:

This information is requested so that we can in the first instance respond to your enquiry by posting you a letter and a brochure.

  • We then pass on your details to your closest Bygone Approved Installer so that they can quickly respond to your enquiry and provide you with a personal and professional service.
  • The Bygone Approved Installer will only contact you regarding your specific enquiry and any sale in relation to that enquiry.  The installer would need to seek your explicit permission to use your data for any other purpose.
  • If you have selected e-mail as your preferred method of contact, we will send you some short research asking for feedback on the service you have received. This research will be hosted on the Survey Monkey site and although we ask for your name you are not obliged to fill in that question.
  • With your permission, we will very occasionally contact you with new product information, promotions, special offers, competitions and research.  You will not receive any unlawful marketing or spam and we will not pass your details on to a third part for marketing purposes.
  • You may request to receive all the information we hold for you, or request to opt out by emailing  or writing to us at Masterframe Windows Ltd, 4 Crittall Road, Witham, Essex  CM8 3DR.


 Twelve years


We will only store your personal data in the UK.  This means that it will be fully protected under the GDPR.  The data is stored on company servers that are password protected and cannot be freely accessed.