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MASTERFRAME IN FINALS FOR NATIONAL BUSINESS AWARDS SOUTH EAST

Staff at Essex-based sash window manufacturers Masterframe are celebrating after winning through to the finals of the Customer Focus Awards category of the National Business Awards South East.

Managing Director and founder of Masterframe, Alan Burgess has pioneered the development of PVC-U modern sash windows to look just like authentic timber.

He explained: “We work hard to ensure our customers get the very best and we firmly believe our business can grow through developing long-term relationships with them.

“Our aim is to become known as the most honourable, reliable and trustworthy supplier of PVC-U sliding sash windows in the U.K. As a privately owned company, our employees are more like family. We have a common goal that is to provide the very best quality of product, on time and exceed customers’ expectations.”

The National Business Awards is one of the biggest business competitions in Europe. Reaching this stage is a significant step with staff looking forward to the ceremony and gala dinner on July 14 at the Radisson Edwardian, Heathrow.

Masterframe is constantly innovating and improving its products, based in part on customer feedback and information from its installers. If Masterframe solves a problem for a particular customer, it aims to make that solution standard on all of its windows. Feedback, secret shoppers and regular training and seminars are all essential in verifying the effectiveness and commitment of installers, along with customer satisfaction surveys.